Leasing Support Coordinator (Multi-Site) 

Written By Corcoran Jennison

Position Summary 

The Leasing Support Coordinator provides administrative, compliance, and documentation support for leasing operations across multiple Corcoran Jennison (CJ) market-rate communities. This role works behind the scenes to ensure applications, lease files, renewals, and move-in documentation are accurate, timely, and compliant with CJ standards. By offloading administrative tasks from onsite leasing and management, onsite teams can focus more on touring, customer experience, resident relations, and closing leases. 

Key Responsibilities 

Application & Screening Support 

  • Process and monitor online rental applications through RealPage/OneSite 

  • Verify application completeness prior to approval routing 

  • Coordinate screening results and approvals with Property Managers and Compliance 

  • Manage applicant communication related to missing documents, screening status, and next steps 

  • Ensure adherence to Fair Housing and CJ screening policies 

Lease & Document Administration 

  • Prepare digital lease documents, addendums, notices, and renewal agreements using RealPage 

  • Maintain standard lease templates and ensure version control 

  • Audit electronic lease files for accuracy and completeness before move-in 

  • Confirm uploaded income docs, IDs, vehicles, pets, insurance, and required addendums 

Move-In Coordination 

  • Send welcome packets, utility setup details, and pre-move-in instructions 

  • Confirm insurance and other compliance requirements prior to key pickup 

  • Coordinate with onsite teams for move-in scheduling and readiness 

  • Collect all move in money prior to resident picking up keys and coordinate key pickup 

  • Support checklist consistency across communities 

Compliance & Administrative Standards 

  • Maintain standardized document workflows across communities 

  • Support internal file audits for accuracy and compliance 

  • Collaborate with Compliance team on Fair Housing and file standards 

  • Work with the Digital/Technology team to align system usage and forms 

  • Maintain updated fee transparency on all resources 

 Collaboration Channels 

The Leasing Support Coordinator will collaborate and communicate regularly with: 

  • Onsite Leasing Consultants & Assistants 

  • Property Managers 

  • Compliance & Screening Partners 

  • Digital & Technology Manager (re: RealPage/Elise/InsideSales workflows) 

  • Marketing (for forms/listings alignment when needed) 

  • Familiarity with all market rate properties, travel to communities 

 Tools & Platforms Used 

(Aligned with current CJ ecosystem) 

  • RealPage/OneSite — Property management system & lease docs 

  • Elise AI (Leasing / Collect / Voice) — Applicant/resident communications (view-only support) 

  • Matterport / Engrain — Virtual content support (minimal interaction unless needed) 

  • Digital Leasing Assets — Standardized templates, forms, and checklists 

Performance Metrics & Accountability Measures 

Performance and accountability for this role will be evaluated using a combination of timeliness, accuracy, compliance, and operational support impact. Key measures include: 

Timeliness 

  • Application Processing Time: Average time from application submission → screening → approval/denial 

  • Lease Prep Turnaround: Average time to generate leases and renewal agreements once requested 

  • Move-In Readiness Timing: Timeliness of document completion prior to scheduled move-in 

Accuracy & Compliance 

  • File Audit Accuracy Rate: Percentage of lease files passing compliance audits without corrective action 

  • Documentation Completeness Rate: Percentage of required documents included in initial submissions 

  • Error Reduction Over Time: Trend of reduced corrections or resubmissions from onsite teams 

Operational Support & Service Quality 

  • Onsite Satisfaction Score: Quarterly feedback from Property Managers and Leasing Teams (simple rating scale) 

  • Reduction in Admin Load: Trackable improvements in onsite efficiency (measured via survey or reduction in corrective tasks) 

  • Cross-Property Standardization: Adoption of standardized forms, checklists, and workflows across all assigned communities 

Communication & Responsiveness 

  • Response SLA Adherence: Timely responses to PM/leasing inquiries and applicant communication 

  • Escalation Handling Quality: Proper and timely involvement of Compliance or Management when needed 

Training & Policy Adherence 

  • Fair Housing Compliance: Training completion and demonstrated adherence to Fair Housing standards 

  • System Usage Compliance: Consistent use of RealPage and digital tools according to CJ-defined workflows 

Qualifications 

  • Experience in leasing, compliance, multifamily administration, or property management (preferred) 

  • Strong organizational and document management skills 

  • Ability to work across multiple communities with competing deadlines 

  • Familiarity with Fair Housing or willingness to complete CJ training 

  • Proficiency with RealPage or similar systems strongly preferred 

  • Excellent written and verbal communication skills 

Start your career with CMJ!

Job Overview

  • Starting Salary: $45k

  • Reports to: Regional Managers

  • Date Posted: January 27, 2026

  • Location: Multiple

  • Experience: Leasing, compliance, multifamily administration, or property management

  • Qualification: High School Diploma or Equivalent

Corcoran Jennison